Ocean Automotive Group

Google Oct 18, 2026

(Translated by Google) Thank you Alexis Ramos for all your effort and help. (Original) Gracias Alexis Ramos por todo el esfuerzo y tu ayuda

Google Oct 18, 2026

We just purchased our new Mazda CX-5 from Lisalle Vega at Ocean Mazda, and the experience was fantastic! Lisalle went above and beyond to find the exact model, color, and features we wanted. By working with her ahead of time, everything was ready when we arrived. We simply made our down payment, signed the paperwork, and drove away! Quick, easy, and stress-free! Special thanks to Rubi in Finance for making the process equally smooth and efficient.

Google Oct 17, 2026

I spent several weeks working with Ocean Mazda on the potential purchase of a used Ram 2500. Unfortunately, the experience became increasingly frustrating due to the dealership's handling of my trade-in. I was initially offered $19,000 for my Mercedes, despite having multiple independent appraisals in the $23,000–$24,000 range, including an offer communicated by text from AutoNation to purchase my vehicle outright for $23,125, sight unseen, with no vehicle purchase required. Rather than simply acknowledging that their dealership couldn't compete with those valuations, I repeatedly encountered explanations suggesting that other dealers were inflating their appraisals to sell me a vehicle. That explanation was ... Read More

I spent several weeks working with Ocean Mazda on the potential purchase of a used Ram 2500. Unfortunately, the experience became increasingly frustrating due to the dealership's handling of my trade-in. I was initially offered $19,000 for my Mercedes, despite having multiple independent appraisals in the $23,000–$24,000 range, including an offer communicated by text from AutoNation to purchase my vehicle outright for $23,125, sight unseen, with no vehicle purchase required. Rather than simply acknowledging that their dealership couldn't compete with those valuations, I repeatedly encountered explanations suggesting that other dealers were inflating their appraisals to sell me a vehicle. That explanation was particularly frustrating considering the AutoNation offer was entirely independent of any purchase. Throughout the process, I was repeatedly asked to take additional steps to substantiate my vehicle's value and address their concerns about the appraisal. Yet each time I provided further information or clarification, there seemed to be another objection or explanation for why they couldn't come close to the competing offers. It became a frustrating cycle of moving goalposts rather than making meaningful progress toward a transaction. To make matters more frustrating, I'm located several hours away from the dealership. I was upfront about that from the beginning and was willing to make the trip if we could establish a reasonable deal beforehand. Instead, I spent weeks going back and forth, providing information and addressing concerns, only to be met with additional objections rather than any meaningful progress. I fully understand that dealerships have different appraisal practices and aren't obligated to match another company's offer. My issue was never simply the dollar amount. It was the repeated dismissal of legitimate competing valuations, the shifting explanations, and the unnecessary hoops I was expected to jump through. Ultimately, I feel this dealership wasted several weeks of my time. Had they simply been upfront about the fact that they couldn't compete with other offers, I would have respected that and moved on. Instead, I spent weeks trying to have a straightforward conversation about a transaction that apparently wasn't going to happen. I ultimately decided not to proceed with the purchase. Based on my experience, I would not recommend this dealership to anyone who values straightforward communication, transparency, and respect for their time.

Google Oct 17, 2026

I’m so happy with my new car! The whole process was super fast and easy. Thanks to Alejandro Chacin and the entire team for being so kind and helpful. Great experience, highly recommend!

Yelp Oct 15, 2026

Well, I bought a CPO 2025 Mazda CX-30 last week from this dealership. When I got home I saw that the window tint on both front windows was delaminating. I took it back to the dealer to have them address it. After I was kept waiting for over 2 hours today, I was told there was nothing they would do about it! So just be sure to check EVERYTHING on any car you buy from them before taking delivery. I will be sure to let all my friends and family to know they should avoid dealing with this enterprise. Very disappointing to ... Read More

Yelp Oct 7, 2026

A big waste of time. I spent the entire morning negotiating an online car price with a sales associate, until we agreed upon an out the door price. Explained that I was serious about purchasing a certified used vehicle and was willing to purchase that same day if the price was right. When I arrived to see the vehicle we had agreed upon, after waiting 30 minutes, was informed that the vehicle had been sold a week ago. It was explained to me that it was oversight and not an attempt at a bait in switch. While this may be the ... Read More

Google Oct 2, 2026

⭐ Review para Google / Mazda Kendall I wish I could give zero stars. I bought a brand-new 2025 Mazda CX-30 with 0 miles, believing I was buying a reliable vehicle backed by a reputable brand and a dealership that would stand behind it. Unfortunately, my experience has been completely different. The vehicle has had repeated problems, multiple visits to the service department, battery failures, loss of power, and ultimately had to be towed. The most frustrating part is that the problem has never been properly explained or resolved. My vehicle has now been sitting at Mazda Kendall since September 1, 2026. As of October 2, that ... Read More

⭐ Review para Google / Mazda Kendall I wish I could give zero stars. I bought a brand-new 2025 Mazda CX-30 with 0 miles, believing I was buying a reliable vehicle backed by a reputable brand and a dealership that would stand behind it. Unfortunately, my experience has been completely different. The vehicle has had repeated problems, multiple visits to the service department, battery failures, loss of power, and ultimately had to be towed. The most frustrating part is that the problem has never been properly explained or resolved. My vehicle has now been sitting at Mazda Kendall since September 1, 2026. As of October 2, that is more than a month without my car. And what has been the communication from the dealership? Almost nothing. I was told they would contact me with information about what was causing the battery to keep dying. They never did. I was told they would help provide a loaner vehicle while Mazda's technicians worked on the problem. That never happened either. I have called and tried to get information, but I still have no clear diagnosis, no meaningful update, and no clear date for when I will get my vehicle back. Meanwhile, my financial obligations did not stop. I'm still making payments on a vehicle that I cannot drive, while also having to deal with the inconvenience and expense of being without transportation. What makes this experience especially disappointing is the contrast: When you're buying the car, everyone is there for you. When you have a serious problem with the car, suddenly nobody seems to have an answer. I'm not writing this because I expected a brand-new car to be completely immune from problems. Mechanical and electrical issues can happen. I'm writing this because customer service should not disappear when the sale is over. A vehicle sitting at a dealership for more than a month with no meaningful communication, no loaner despite promises, and no clear explanation of the underlying problem is simply unacceptable from a customer's perspective. So if you're considering buying a Mazda, do your research beyond the sales experience. Ask yourself what happens if your brand-new vehicle develops a serious problem and you need the dealership to stand behind it. My experience has taught me that buying the car was the easy part. Getting answers afterward has been the real problem. Mazda Kendall this is not the experience I expected when I purchased a brand-new vehicle. #Mazda #MazdaCX30 #MazdaKendall #MazdaProblems #CustomerService #CarProblems #NewCarProblems #CarDealership #ConsumerExperience #SouthFlorida #Miami

DealerRater Sep 21, 2026

This place is extremely racist. Traveled 2 hours to their location to buy a Tesla they racially profiled me, insinuating that I was using a fraudulent license to buy a vehicle. This specific vehicle that I came to purchase also was damaged on the right side which was not mentioned previously. Went to another dealership 40 minutes away to purchase a much better Tesla within the hour

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DealerRater Sep 17, 2026

Manny helped me with my second lease run smoothly and effectively. Great service many thanks again . He helped with all of the process.

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DealerRater Sep 5, 2026

I had an amazing experience purchasing my car, and I have to give a huge shoutout to my salesman, Manny Patino! He went above and beyond from start to finish to help me get into the right car. He was patient, helpful, honest, and truly cared about making sure I was happy with my purchase. He made the entire process so much easier and less stressful, and I genuinely appreciate all the time and effort he put into helping me. You can tell he truly cares about his customers and isn’t just trying to make a sale. I highly ... Read More

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