Full review text opened.

Google - Jun 27, 2026
I originally started looking at the pricing for the 2026 Mazda CX-5 because I thought it would be a perfect vehicle for my daughter. At that point, I wasn't even sure I was going to buy it.
Then I received a call from the dealership asking what I was actually looking for, and I can honestly say I was fortunate that the person who called was Jasmine. The way she treated me completely changed every negative impression I had ever had about car dealerships. She was professional, knowledgeable, and incredibly thorough, giving me every piece of information I needed to make an informed decision. We scheduled an appointment for Saturday, June 27.
When we arrived, we were immediately welcomed by Juan Carlos Perez. Before I even saw him as a salesperson, I saw him as an outstanding human being. I truly believe he treats everyone with the same kindness because that's simply who he is.
He brought the vehicle over and carefully walked us through all of its safety features, explaining the differences between the various trim levels without ever making us feel rushed. We took the vehicle for a test drive and eventually decided that a higher trim level was the right choice for us.
Of course, that meant revisiting the pricing we had previously discussed, but Juan Carlos handled everything with a smile, incredible patience, and absolutely no pressure. He made us feel like we were the only customers he had that day. This was nothing like the typical dealership experience most people expect.
Once we were ready, Juan Carlos introduced us to Rubi in the finance department. She continued changing our perception of what buying a car at a dealership should be. The financing process was transparent, efficient, and completely stress-free. There was nothing to argue about—everything was handled perfectly.
The final step was arranging the insurance. Erick Grenier not only handled the process efficiently, but he actually improved our insurance coverage compared to what we had with GEICO. Even better, he was able to lower our premium so that we are now paying less to insure three vehicles than we were previously paying for just two.
This entire experience exceeded every expectation we had. Buying a car is often stressful, but everyone at Mazda of West Kendall made it enjoyable, professional, and genuinely pleasant. Jasmine, Juan Carlos Perez, Rubi, and Erick Grenier each played an important role in making this one of the best customer service experiences I've ever had.
If you're considering buying a Mazda, I couldn't recommend this dealership more highly.