Full review text opened.

Google - Aug 12, 2026
I really wanted to give Ocean Mazda West Kendall 5 stars, but after everything I dealt with over the past 4–5 months, I can only give them 3 stars, and that's me being generous.
The buying process itself was great. Negotiating was straightforward, communication was excellent, and everyone was responsive while earning my business. I especially want to recognize Lenny, she was outstanding from start to finish. She was professional, responsive, answered all of my questions, and genuinely tried to help whenever issues came up. If you're buying from this dealership, I highly recommend working with her.
Unfortunately, everything changed after the dealership received my payment. I purchased the vehicle from out of state and was repeatedly told they would handle my Massachusetts registration and plates. After waiting a month with no updates, I found out the process hadn't even been started. I spent the next several months making constant phone calls and sending emails just to get updates. I had to request four temporary tags because of the delays, and there were multiple occasions where promised callbacks never happened. Communication that was excellent before the sale became almost nonexistent afterward.
When the vehicle arrived, I also discovered several issues that were never disclosed. A professional inspection revealed that multiple body panels had been repainted despite the Carfax showing no accidents. The dealership did replace a cracked taillight. One of the side panels was a completely different color. The interior also had a strong musty odor, like it had been cleaned with a dirty damp rag, and even months later the smell still comes back from time to time.
I even reached out to dealership management to explain my experience and give them an opportunity to respond, but none of my emails were ever answered.
Overall, what started as a great buying experience turned into months of unnecessary stress because of poor post-sale communication and follow-through. Lenny deserves every bit of praise she gets, but the dealership's handling of my registration, lack of communication after the sale, and failure to respond to my concerns are the reasons I can't rate them any higher than 3 out of 5 stars.